Booking Policy / Terms and Conditions



Rental Rates and Charges

All rental rates listed are SUBJECTED TO PEAK SEASON SURCHARGE and BOOKING FEE.
PEAK SEASON SURCHARGE (RM100~RM300) is applicable when the stay falls weekends, school holidays and publich holidays and its eve.
BOOKING FEE (6%) is applicable when you book the Vnet Homes with partial payments.
All Fees and Charges paid are NOT refundable whatsoever.



Booking & Payment

All rates and prices are quoted in Ringgit Malaysia (RM).
Booking is by payment on first-come-first-served basis.
TENANCY PASS will be issued upon FULL payment only.
Full-payment is required upon booking for arrival in less than 14 days.
Balance payment, if any, shall be settled 14 days prior to arrival.
otherwise, booking will be cancelled and all payments will not be refunded.


Postpone or Changes in Confirmed Booking

Request for changes in a confirmed booking will be rejected if arrival date is less than 14 days.
Changing of VnetHome unit is NOT allowed at any time.
Request to postpone is allowed only with written notice not less than forteen (14) days prior to initial arrival/event date.
New arrival date must be within 3 months from your initial arrival date.
An admin fee of 10% (minimum RM50) will be imposed for any approved postpone, change or amendment.


Cancellation

Cancellation fee, equivalent to all payments made, will be imposed in the events of cancellation at any time.


Checking-in

Standard check-in time is between 2:30pm - 3:00pm.
Checking-in earlier is subjected to availability and approval.
A refundable security deposit (RM100~RM300) is required upon key collection.
The act of checking-in indicates total acceptance of the house, no complains will be entertained thereafter.


Towels and Personal Care Consumables

Please take note that you shall bring your own towels and all personal care consumables (soap, shampoo, tooth brush, tooth paste, etc) as they are NOT provided in the Homes.


House Rules & Regulations

The owner/care-taker/representative has all rights and authorities over the house. All intructions shall be followed accordingly.
The number of pax allowed in the house shall not be exceeded at all time.
No pet are allowed in all Homes.
Tenants shall keep the Homes tidy and clean at all time.
Tenants are liable for any damages done onto the VnetHome or any items in the VnetHome.
The caretaker has all rights to charge (or to forfeit key-deposit) if the VnetHome is found dirty and messy.


Checking-out

Check-out time is strictly before 12:00pm.
Request to check-out late is subjected to availablity and approval. Surcharges applied.
The management has the right to penalty should you check-out later than approved time.


Satisfaction & Complains

Though we made best effort to reveal the original scenes of the accomodations via our website, we do not guarantee your satisfaction in any accommodation you have booked. Therefore, we do not entertain any complains or claims nor refund any money eventhough unsatisfactory arises. The guest shall be responsible for his/her own judgements and decisions.
All pictures and photos displayed on our website are for illustration purpose only.


Losses, Damages & Injuries

Staying at any of the Vnet Homes are solely at your own risk. We shall neither be responsible nor liable for any losses, damages or injuries occur during your stay.


Amendments of Terms & Conditions

VNET reserves all rights to amend/update any prices, specifications, photos, terms and conditions without prior notice.